Operations Manager Permanent

A leading cable company situated in the North West is urgently seeking the expertise of an experienced Operations Manager to join their team.

The successful incumbent for this position will be responsible for:

Customer Satisfaction

• To report and where possible act for any customer or clients’ complaint or compliments.
• Have sound, hands on experience in the technical field such as, electrical work, fitting and turning, plumbing and overall insight / experience in hospitality property management systems.
• Strive in the achievement of total customer satisfaction by ensuring that every customer is given polite, friendly, and personal service.
• To stand in for the General Manager when required to do so in his absence.
• To ensure that highest level of accuracy is achieved in the sales.
• To ensure that the required levels of operating equipment and stationery is always maintained.
• To oversee revenue collections, ordering of change and to handling of change to the outlets.
• To ensure that the cableway and all associated systems is being operated in line with safety and procedural protocols at all times.
• To ensure that downtime of the cableway operations is kept to an absolute bare minimum.

People Management

• Ensure that staff are rostered according to the business requirements.
• To motivate staff.
• Ensure training and development of NQ’s and other beverage related training needs are implemented in conjunction with the Training Department
• Ensure enough staff levels.

Communication

• Ensure that regular meetings are held with staff within the Department.
• Set objectives and targets for all staff within the Department.

Cost Control

• Optimise all profitability and efficiency of the unit.
• Achieve the stipulated profit percentage set for the Company while maintaining quality of standards.
• Initiate and implement actions appropriate to the achievement of the budget.

Requirements

• Degree/BTech in Mechanical Engineering or Business Management related qualification.
• 5 years’ experience in a similar position.
• Strong Operations and Technical skills.
• Hospitality experience will be added advantage.
• Excellent computer skills (incl. Microsoft)

Benefits

Hire Resolve is a top-tier recruitment firm that focuses on placing skilled professionals in permanent employment.

Hire Resolve focuses on working with senior-level executives and we pride ourselves on delivering excellent service to our candidates and clients.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, visit the Hire Resolve website: hireresolve.us or email us: M***email***
• Alternatively, you are welcome to connect with Rebecca Grylls or Nehelene Lourens on LinkedIn