â€¢ Training Manager experience preferably in a call centre environment .
â€¢ Comfortable in working shifts - this is a 24/7 environment .
â€¢ Have technical knowledge or experience from working in an ISP environment.
Training Needs Analysis
â€¢ The Call Centre Training Associate Manager .engages with members of the Training function to assist and contribute to the determination of learning needs and to assist with the development of strategies to ensure these needs are met.
â€¢ They help with collecting data from the business and in compiling reports reflecting current .development needs. They ensure that local needs are communicated to the Training management team.
â€¢ Working closely with the relevant business stakeholders, the Call Centre Training Associate Manager assists with the management and continuous improvement of Call Centre Training programmes and content.
â€¢ The Call Centre Training Associate Manager ensures the scheduling and co-ordination of learning interventions in line with annual training targets and/or needs identified.
â€¢ They ensure that training days are scheduled and that the administration and logistics relating to these learning interventions are completed prior to its implementation.
Job Reference #: 201020