IT Technician Permanent

PLEASE TAKE NOTE

• You will only be required to submit supporting documents should you be invited for an interview.
• You do not need to contact us. Please regard your application for this post as unsuccessful if you have not received notification for an interview 2 weeks after the closing date
• Curro Holdings Ltd reserves the right to not make an appointment.

Curro is an equal opportunity employer

Preference will be given to EE candidates

Main duties/responsibilities:

• Updates of assigned incidents, service requests and change management on prescribed internal or customer systems.
• Maintains SLA commitments for customers.
• Assisting in managing with 3rd party calls.
• Prescribes and follows internal and customer procedures.
• Password resets
• Connectivity related problem identification
• Outlook email configurations and support
• Curro core applications
• MS Office 365
• Build desktop/laptops to Curro specifications
• Installation of new and replacement printers
• Manage faulty hardware - Repair process (Laptops)
• Log hardware calls with third parties and arrange shipping where necessary.
• Liaise with suppliers to install equipment
• End Point Device management: Laptops, Terminal, 2in1, Desktops
• Onboarding of devices
• Daily checklist
• Curro approved software management
• VoIP Phones Physical support.
• Assist as may be required in project team activity.
• Maintain and housekeeping of the server room and IT related equipment within the school
• Any other tasks given by manager

Qualifications:  

• Matric/Grade 12
• A+ or equivalent.
• N+ or equivalent.
• ITIL Foundation – (advantageous).

Experience:

• Approximately 1-2 years’ experience supporting relevant Workstation Services and systems solutions. 
• Ability to work in complex IT infrastructure environments. 
• Understanding of systems architecture necessary to design and implement Workstation Services and systems solutions for customers.
• Know the hardware components and functions and how these differentiate the systems platform.
• Have an understanding of the capabilities and benefits associated with different software and operating systems.
• Knowledgeable in key concepts relevant to IT systems such as; reliability, availability, scalability, storage, security and systems management.
• Perform work independently.
• Excellent communications skills (written and verbal).
• Excellent interpersonal skills.
• Must be service orientated.

Skills:

• Logical and strategic thinker
• Ability to deal with technical and high pressure incidents and problems
• Ability to spot trends of problems
• Good analytical and problem solving skills
• Good interpersonal and customer care skills
• Communication and reporting to management

Key Performance Areas:

• Call resolution Times
• Call closure in OLA time frames
• Overall Uptime on key business areas
• Incident management
• Service request management
• Change management
• Problem management
• Customer and business satisfaction