Duty Manager - Hermanus (must Have Accommodation In The Area) Permanent

JOB SUMMARY

Provide friendly, tentative and timely service in order to create an exceptional experience to Guests. Oversee staff and assist at Reception and Restaurant facilities. Manage and execute day to day duties in various departments. Act as personal host during Guest stay and act as concierge when required.

 

DUTIES

• Execute opening and/or closing of daily operations, in conjunction with check list

• Welcome Guests and oversee check in and/or check out of Guests

• Assist in Restaurant facilities, issuing stock, performing stock count (both OE and Beverage if needed) and oversee daily operations of Breakfast / Lunch and/or Dinner

• Complete tasks given to you by any Hotel senior manager

• Monitor service and pick up on the finer details such as guests seeking attention, service of tables, guests needing directions or suggestions of tourist attractions

• Make and confirm bookings in restaurant reservations book

GUEST RELATIONS

• Ensure that you are familiar with guests staying in the Hotel and dining in the restaurant

• Recognise regulars who visit the bar/restaurant

• Up-sell Accommodation and Tourism services

• Inform guests of daily specials

• Establish and maintain a good relationship with guest

• Monitor and observe guests dining experience. Ensure all guests are satisfied with the food and service

• Respond promptly and courteously to an requests or complaints

• Be aware for all guest names and special requests at events or group bookings

• Maintain database as per set standards

PRODUCT KNOWLEDGE

• Have the ability to communicate effectively with guests to provide a detailed explanation of the items on the menu

• Have the ability to make recommendations upon requests

• Assist in maintaining the facilities file and restaurant operations manual

 

HUMAN RESOURCES

• On the job management of waiters and runners

• Act as stand in manager when the restaurant manager / supervisor is off duty

• Assist in staff training and discipline

 

 

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to ***email***

**Please note that only successful candidates will be contacted. Should you not hear from us within 5 days – please consider your application unsuccessful**
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